Capital One

Overview

Capital One is a financial services company specializing in banking, credit cards, loans, and other financial products and services. I worked within the customer servicing space on Empath, the platform that thousands of agents use to triage issues and look up information for millions of customers.

Role

Full-Stack Engineer

Timeline

February 2021 - October 2023

Design Mediums

Web Application

Team

  • Engineering Teams

    • Front End - Vue.js Microcontainers

    • Back End - Java Spring Boot Microservices

  • Product Teams

  • UI Designer

Skills

  • JavaScript / TypeScript (Vue.js)

  • HTML / CSS

  • Tailwind CSS

  • Jest / Cypress

  • Design Systems

  • UI / UX Design

  • User Interviews

Tools

  • Visual Studio Code

  • IntelliJ IDEA

  • Chrome DevTools

  • Jenkins

  • AWS

  • Kafka

  • PostgreSQL

  • Postman

  • GitHub

  • Figma

  • G Suite

Problem:
How do we automate the triaging of customer cases for agents?

As an agent, I want to be able to work customer cases in an easy and efficient manner so that I can effectively, accurately, and quickly solve customer issues.

Empath

Additional Work

Hackathon - OneBoarding

Placed First Within Organization-Wide Hackathon

Hackathon - PAWS

Awarded Best Designed Project In Company-Wide Hackathon

Hackathon - OneBoarding

Placed Top Three in Company-Wide Hackathon

Organization & Team Logos